We have grown over the years, based on organic growth and the demands of our existing customers. We train and employ all our own engineers.

As a company built on fully qualified staff, we find it essential to keep up and exceed industry standards and so we are members of Gas Safe (& Corgi) and the CIPHE (Chartered Institute of Plumbing & Heating Engineers) but most importantly we are Accredited Installers for Worcester. We also happen to be specialists in central heating systems, boilers and all other gas appliances including combination boilers and LPG (Liquid Petroleum Gas).

James Walker

Founder and Director

I started the business in 1993 and here we are now having passed our 30th Anniversary milestone. My vision was to offer a better and more customer friendly service than previous companies I had worked for. I never imagined that when I went out working for myself setting up First Call Heating it would go this far.  Looking back, I achieved my vision and so much more.

Although, I oversee all aspects of running the show I do still very much enjoy getting out and meeting our customers and attending to jobs, that being services, breakdowns, or quotations for work, wherever I am needed.

I hope the challenges ahead will be as much fun as the previous year. No matter how big or small your heating needs my team are here to help and I am very proud of that.

Sue Viney

Office Manager

Sue Joined the Team in 2014 and since being with the company has implemented some good business practices to ensure the smooth running of our customer database and engineers diaries. Sue is the first point of contact for all our customers, whether over the phone or face to face when visiting our showroom, and with years of dedicated customer care, is loved by all.

Covering all aspects within the office, from scheduling customer call outs within our engineers’ diaries, whilst busy processing their paperwork and ordering spares to keep our engineers’ diaries running smoothly.

Dani Campbell

Marketing Co-Ordinator

Dani joined the Team in late 2021 having been within the heating industry for several years already. Dani looks after our website, office advertising tv, engineers vehicles and uniform ensuring everyone has the correct items needed with our branding. Along with being on the phones and email to help ensure our customers are well looked after.

Ben Rood

Senior Service Engineer

Ben mainly does the routine servicing and checking of gas appliances, which involves quite a lot of fine tuning of boilers to get the maximum efficiency which appeals to Ben.

Ben enjoys nothing more than to make sure the boilers are in tip top condition during his visits. Combined with attending to the occasional breakdown.

Originally training with a national gas company but did not feel like part of a team.

Ben joined First Call Heating in 2007 and has not looked back since.


Alex Walker

Technical Engineer

Alex first joined the team in 2012 as an apprentice becoming fully qualified in 2016.

Alex covers more technical breakdowns and repairs, learning from the boss they both enjoy the challenge of taking something that is broken and finding the right way to fix it.  Alex finds it fun and interesting because there is always a new challenge around the corner.

Being the bosses son means he was taught by the best.

Lee Wolfe


Lee first joined the team early 2024 as an Engineer.

As an engineer, Lee can be found helping out any of the engineer’s where needed, helping to learn the skills to make a great fully qualified gas engineer or on his own fitting central heating parts/ hot water cylinders etc. Lee will also do some of our radiator work that being replacements, leaks or changing the valves. Equally Lee has spent a long time within the industry and very knowledgeable, he is a very hard working, conscientious, a local member of staff who we are very grateful to have as part of our team. Lee is versatile and well experienced within the industry.


Neal Hoare

Installation Engineer

Neal joined our team in 2019.

Neal covers the installations of boilers and anything that needs pipework.

Neal also works as a paramedic for NHS south so we don’t get the pleasure of seeing him as much as we would like.


Colleagues who have moved onto pastures new:

Chris Cooper – Installation Engineer.
Chris joined the team in 2020 as an Improver engineer, mainly helping out any of the engineer’s where needed and learning the skills needed to make a great engineer. Chris did most of our radiator work that being replacements, leaks or changing the valves. Until becoming a fully qualified gas engineer. Chris sadly left our team to be closer to home after years of commuting up and down the M3.


Mac – Installation Engineer.
Mac joined our the team Summer 2022 as an improver, fresh from the army wanting to learn new skills and take on a new profession; we were only to happy to help. Mac was learning to be a heating engineering while on the job spending time with our engineers and attending college until Spring 2023 having gained all his qualifications. Sadly Autumn 2023 Mac moved away with his family.


Callum Smith – Senior Installation Engineer.
Callum joined our team in 2007 then becoming fully qualified with us in 2010, until sadly moving away with his family and leaving us Spring 2023.
He covered all installations from fitting boilers to moving radiators, a hard working role that suits his attitude of nothing is a problem. Callum always strived to be the best he could be and was a great reliable member of our team.


Sam Meakin – Service Engineer.
Sam joined us 2020, being a service engineer he was always working hard and willing to help where he could. Sam quickly became a great team member. He sadly decided to make his own way in the world of leaving us in the Autumn 2022.

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